Privacy Policy

General Provisions
1.1 This Privacy Policy of the company (hereinafter also referred to as the Company, the Operator, or the Organization) has been developed to ensure the confidentiality of the data provided by Users.
1.2 To fully and thoroughly understand this document, we kindly ask you to read it carefully. By using our website and providing us with your personal data, you consent to the processing of your personal data in accordance with this Policy.
1.3 The following terms are used in this Privacy Policy:
— Website — https://system-expert.com, where information about the products, services, developments, tools, and other offerings of the Company is published online;
— Website Administration — persons authorized to manage the website, who determine the scope of personal data collected from website users, the purposes of data collection, as well as the methods of processing and storage;
— Website User — a natural person using the Company’s website;
— Personal Data — any information related to a directly or indirectly identified or identifiable individual (data subject);
— Personal Data Processing — any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data.

— Cookies — fragments of data sent by a web server to a browser when a User visits the website. The Company automatically receives certain types of information during user interaction with the Website. This includes technologies and services such as web protocols, cookies, web beacons, as well as applications and tools from specified third parties.
Cookies are data pieces automatically stored on a computer’s hard drive upon each visit to a website. Thus, a cookie is a unique browser identifier for the website. Cookies enable the storage of information on the server, help with easier web navigation, and allow for website analysis and performance evaluation.
Most web browsers allow the use of cookies, but you can change your browser settings to decline cookies or to track their distribution. However, some features of the website may not function properly if cookies are disabled in the browser.

1.4 This Privacy Policy defines the procedure for collecting, protecting, storing, processing, and transferring users’ personal data. It applies to all information that the website administration may receive about users while they use the website.
The website administration is not responsible for the content or privacy practices of third-party websites that users may access through links available on the site.

1.5 The personal data of website users includes:
1.5.1. Full name of the User;
1.5.2. User’s job title and the name of the organization (company);
1.5.3. User’s contact phone number;
1.5.4. Email address;
1.5.5. Delivery address for the Product;
1.5.6. Order history;
1.5.7. Information about projects being developed.

The Company also collects data that is automatically transmitted during a user’s visit to the website, including:

— IP address;
— Cookie data;
— Information about the browser (or other software used to access and display advertising);
— Access time;
— Referrer (the address of the previously visited page);
— Other information provided by the User.

All personal data about users may only be obtained by the website administration directly from the users themselves.
The personal data of website users is confidential information and may not be used by the website administration or any other party for personal purposes.

Anonymized user data collected through web analytics services is used to gather information about user actions on the website, improve the website’s quality and content. The Company processes anonymized user data if such processing is allowed by the user’s browser settings (e.g., cookie storage and JavaScript technology are enabled).

The Company performs the collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data.

The Company conducts automated processing of personal data, with or without the transmission of the obtained information via information and telecommunications networks.

1.6. Purposes of processing personal data of website users:
This Privacy Policy applies to all data specified in Clause 1.6 that the Company may receive about the User while using the website, its software, and products.

1.7. The User provides their personal data for the following purposes:
— Creating a user account;
— Providing technical support related to the use of the website;
— Placing orders, clarifying order details, notifying about order status, processing and receiving payments;
— Receiving news, product information, event announcements, promotional offers, or services;
— Participating in promotional campaigns and surveys;
— Using other available services on the website, including but not limited to the forum, personal blogs, private messaging between registered users, personalized comments and reviews.

The provided data may also be used for the promotion of products on behalf of the Company or its partners.
The User independently decides whether to provide their personal data and gives their consent freely, voluntarily, and in their own interest.

2. Processing, Storage, and Transfer of Website Users’ Personal Data
2.1. The processing of website users’ personal data is carried out solely for the purposes specified in Clause 1.7 of this Privacy Policy.
2.2. Personal data on the website is processed both with and without the use of automated means.
2.3. User personal data may be processed without time limitations, using any lawful methods, including in personal data information systems with or without the use of automation tools.
2.4. By agreeing to this Privacy Policy, the User grants the Company unlimited-term consent to process their personal data, as specified in Clause 1.6, using all methods outlined in this Policy, as well as to transfer such data to the Company’s partners for the purpose of fulfilling contractual obligations.
2.5. The Company is not entitled to transfer User information to unaffiliated parties or individuals not bound to the Company by contractual relationships.
2.6. Information may be transferred to affiliated parties and those contractually associated with the Company (e.g., courier services, postal organizations, etc.) for the fulfillment of User orders and to provide Users with information on promotions, services, and events.
2.7. Affiliated parties and those contractually associated with the Company are obligated to maintain the confidentiality and ensure the security of the information, and they agree to use the provided information exclusively for the purposes of performing specified actions or delivering services.
2.8. The Company takes all necessary measures to protect the User’s personal data from unauthorized access, modification, disclosure, or destruction. The Company processes personal data solely for the purposes for which it was provided, including but not limited to:

• registering the data subject on the Company’s websites to provide access to specific sections;
• providing the data subject with information about the Company, its services, and events;
• entering into and performing agreements in which the user is a party;
• sending the user notifications about new products and services, special offers, and various events;
• processing user and third-party inquiries;
• conducting statistical and other marketing research;
• analyzing service quality and improving customer service;
• personalizing advertising;
• granting access to services, information, and materials available on the website;
• providing information on products, promotions, and special offers;
• communicating with the data subject upon their inquiry to the Company;
• organizing the data subject’s participation in Company events and surveys;
• sending Company newsletters to the data subject;
• other purposes with the data subject’s consent.

2.9. The Company processes technical data in order to:

• ensure the functionality and security of the Company’s websites;
• improve the quality of the Company’s websites.

2.10. To improve service quality and ensure the possibility of legal protection, the website administration may store log files containing records of user activity on the website.

3. User Rights and Responsibilities

3.1. The User agrees not to disclose their login and password used for identification on the Company’s website to any third parties.
3.2. The User agrees to exercise due care when storing and entering their password.
3.3. Users have the right to independently limit third-party data collection by using the standard privacy settings of the web browser they use to access the website. They may also modify, delete, or supplement the personal data they have provided at any time.
3.4. The User has the right to modify their personal data and perform the following actions:

• Clarify, block, or delete their personal data if it is incomplete, outdated, inaccurate, unlawfully obtained, or not required for the stated purpose of processing;
• Withdraw their consent to the processing of personal data;
• Take legal measures to protect their rights;
• Request the deletion of their personal data from the Company.

4. Personal Data Security

4.1. To ensure the security of personal data during processing, the Company takes all necessary and sufficient legal, organizational, and technical measures to protect personal data from unauthorized or accidental access, destruction, modification, blocking, copying, dissemination, or any other unlawful actions involving personal data.

5. Additional Terms

5.1. By agreeing to this Privacy Policy, the User gives their indefinite consent to receive information regarding order status, account notifications, and other technical messages, as well as marketing communications, including information about current promotional campaigns and offers from the Company, via various communication channels, including SMS and email, among others. The User may opt out of receiving such information at any time by updating their account settings on the Company’s website.
5.2. The Company shall not be held liable in the following cases:

• If the User’s information became publicly available before its loss or disclosure;
• If the information was obtained from a third party prior to being received by the Company;
• If the information was disclosed with the User’s consent.

6. Procedure for Deletion and Blocking of Personal Data

6.1. If unlawful processing of personal data is identified upon a User’s request, the website administration shall block the unlawfully processed personal data related to that User from the moment such a request is received, for the duration of the investigation.
6.2. If unlawful processing of personal data is confirmed and performed by the website administration, such processing shall be terminated within no more than three (3) business days from the date of confirmation.
6.3. If it is not possible to ensure the lawful processing of personal data, the website administration shall destroy the personal data within no more than ten (10) business days from the date of discovery of the unlawful processing.
6.4. The website administration shall notify the User about the rectification of the violation or the destruction of personal data.
6.5. If the User withdraws their consent to the processing of personal data, the website administration shall cease processing and, if further storage of the data is no longer required for the stated purposes, destroy such data within no more than thirty (30) days from the date of withdrawal.
6.6. If the User submits a request to the website administration demanding the cessation of personal data processing, the administration shall stop processing within no more than ten (10) business days from receipt of the request.
This period may be extended by no more than five (5) additional business days if the website administration sends a justified notice to the User stating the reason for the delay.

7. Changes to the Privacy Policy

7.1. This Privacy Policy may be modified or terminated by the website administration unilaterally without prior notice to the User. The new version of the Privacy Policy comes into force from the moment it is published on the website, unless otherwise specified in the updated version.
7.2. The current version of the Privacy Policy is available on the Internet at: https://system-expert.com